Data Deletion Request (Venly)

Venly respects your right to control your personal data. If you would like to request deletion of specific data associated with your account — without deleting your account entirely — you can do so by contacting our support team.

How to Request Data Deletion

To request deletion of specific data from your Venly account, follow these steps:

1. Send an email to support@venly.in
2. Use the subject line: "Data Deletion Request"
3. Include the following in your email:
   • Your registered phone number or username
   • A description of the specific data you want deleted (e.g., chat history, profile photo, documents)
4. Our team will verify your identity and process your request within 7 business days

Types of Data You Can Request to Delete

• Profile photo or business logo
• Chat history and messages
• Optional identity documents (GSTIN, PAN, Aadhaar)
• Location data
• Vendor service listings and business details

What May Be Retained

Even after a data deletion request, some data may be retained:

• Core account identifiers (phone number, username) needed to keep your account active
• Records required by law or regulation — retained for the legally required period
• Anonymized or aggregated data that cannot identify you
• Records of abuse, fraud, or violations — retained for platform safety

Want to Delete Your Entire Account?

If you want to delete your account and all associated data, visit our Account Deletion page.

Contact Us

For any questions about your data, contact us at:

Email: support@venly.in