Account Deletion Request (Venly)

If you would like to delete your Venly account and the data associated with it, you can request this by contacting our support team. This page explains how to submit a deletion request, what data will be deleted, and what data may be retained.

How to Request Account Deletion

To request deletion of your Venly account, follow these steps:

1. Send an email to support@venly.in
2. Use the subject line: "Account Deletion Request"
3. Include the following in your email:
   • Your registered phone number or username
   • A brief confirmation that you want your account permanently deleted
4. Our team will verify your identity and process your request within 7 business days

What Gets Deleted

Upon account deletion, the following data will be permanently removed:

• Your name, phone number, email address, and username
• Your profile photo or business logo
• Your location data
• Your chat history and messages
• Vendor profile details and service listings (if applicable)
• Any optional documents you submitted (GSTIN, PAN, Aadhaar)

What May Be Retained

Certain data may be retained after account deletion for the following reasons:

• Records required by law or regulation (e.g., financial or tax records) — retained for the legally required period
• Anonymized or aggregated data that cannot identify you — retained for analytics purposes
• Records of abuse, fraud, or violations — retained as needed for platform safety

Contact Us

For any questions about account deletion, contact us at:

Email: support@venly.in