Venly (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Venly mobile application and website.

1. Information We Collect

2. How We Use Your Information

• Create and manage your account
• Connect customers with local vendors
• Enable chat and communication
• Show relevant vendors and offers near you
• Improve app experience
• Provide customer support
• Ensure platform safety and prevent misuse

3. Data Sharing

We do not sell your personal data. We may share limited information:

• Between customers and vendors to enable communication
• With service providers who help operate the app
• If required by law

Phone numbers are not publicly displayed inside the app.

4. Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or loss. However, no system is 100% secure.

5. Data Retention

We retain user data for as long as the account exists on the platform. Data is not deleted automatically unless the user explicitly requests account deletion or removal of specific information, or unless required by law.

6. Your Rights

• Update your profile
• Request deletion of your account
• Contact us for data-related concerns

7. Children’s Privacy

Venly is intended for users all years of age.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be reflected on this page.

9. Contact Us

If you have questions, contact us at:

Email: support@venly.in

By using the Venly app or website, you agree to these Terms & Conditions.

1. Platform Overview

Venly is a hyperlocal marketplace that helps customers discover nearby vendors and service providers. Venly does not provide the services itself. Vendors are independent service providers.

2. User Responsibilities

Users agree to:

• Provide accurate information
• Use the platform lawfully
• Not misuse chat or communication features
• Not post false or misleading information

3. Vendor Responsibilities

Vendors agree to:

• Provide accurate business and service details
• Maintain quality and professionalism
• Comply with local laws and regulations
• Not misuse customer information

4. No Guarantee of Service

Venly does not guarantee service quality, pricing, availability, or outcomes. Any transaction or service is directly between the customer and the vendor.

5. Reviews & Content

Venly may moderate or remove reviews or content that is abusive, misleading, or violates platform policies.

6. Account Suspension

Venly may suspend or terminate accounts that violate these terms or misuse the platform.

7. Limitation of Liability

Venly is not liable for any direct or indirect loss, damage, or disputes between customers and vendors.

8. Changes to Terms

We may update these terms from time to time. Continued use of the app means acceptance of the updated terms.

9. Contact

For support, contact:

Email: support@venly.in